Warranty and services

Lampgiant offers a warranty period of 2 years on all lighting products from the date of purchase. This warranty covers defects that occur within this period. To make a warranty claim, a written notification must be submitted to Lampgiant within this period.

This warranty is limited to the original buyer and is not transferable.

These warranty terms are valid within the European Union, the United Kingdom, and Switzerland.

This warranty covers all defects that result in product malfunction. However, it does not include normal wear and tear, damage caused by improper use, installation errors, or modifications to the product that have not been approved by Lampgiant. If a product or part of a product (such as glass) is delivered damaged, this should be reported within 7 days of delivery.

When is there no warranty?
- If the product is not used properly or is damaged due to improper use.
- If the defect occurs after vulnerable parts (such as glass) have broken after delivery.
- If the defect is caused intentionally by the user or third parties.
- If the product is not used in accordance with installation instructions.
- If modifications have been made to the product.
- If parts other than those from the manufacturer have been used. 
- If no warranty certificate is provided.

To make a warranty claim, the customer must contact Lampgiant in writing within the warranty period through customer service. The customer must be able to provide the purchase receipt for the product. Lampgiant reserves the right to inspect the defective product or request photos for evaluation.

Lampgiant reserves the right to provide a solution. Examples of these solutions are as follows: A. Repair: Lampgiant will repair the defective products and, if they work properly again, deliver them to the customer.
B. Replenishment: If a product cannot be repaired, it can be replenished.
C. Replacement: If a product needs to be replenished but is no longer available in the range, Lampgiant may provide an equivalent product.
D. Refund: If none of the above solutions are possible, Lampgiant may, in extreme cases, proceed with a refund of the order.

PLEASE NOTE: If the product is no longer available in Lampgiant's range, Lampgiant has the right to provide an equivalent product.

It is the customer's responsibility to install, maintain, and use the lighting products according to Lampgiant's instructions. Any damage resulting from improper use is not covered by the warranty.